Whisper Dunes is taking measures to increase the safety, security and preserve the longevity of one of our most important assets, The Pool & Cabana. These measures primarily include (1) increasing the upgrading the access system to proximity reader fob controls, like those you are familiar with at offices, clubs, and other locations as well as mobile passes which is owner access to unlock the pool gate via mobile ability. (2) A backup battery has been purchased which will assist with the security cameras and new pool fob locking system so that there will be no interrupt in services.
Starting tomorrow, Wednesday, May 1st, the old locking system and code will no longer be active and or available. You will need to use your pool fob or mobile pass to gain access to the pool and cabana. The codes to the bathrooms are no longer active at this time.

The new system will consist of access reader fobs or mobile access passes issued to each residence in Whisper Dunes. Pool fobs must be picked up to gain access to the pool and distribution forms must be completed in its entirely in order to gain mobile pass access. Each pool fob is embossed with a unique access code for that residence. Use of the pool fobs must be strictly controlled, and privileges closely monitored by each homeowner to ensure that prohibited use of the cards does not occur.

Following are pool fob distribution, mobile pass instructions and general guidelines:

• Each OWNER (Whisper Dunes residence) will receive one (1) pool fob during the initial distribution at no charge.
• Each owner can have up to two (2) mobile passes. A valid phone number and email address is required for each mobile    pass. You will need to complete this information on your pool fob distribution form to receive mobile pass access.
• For those who are not full-time local residents or have rental agent representation, owners can request to make arrangements for pool fob pickup by authorizing someone to pick up and sign for the pool fob for you (rental agent, real estate agent, neighbor, etc.) by contacting Rizzetta at WhisperDunes@rizzetta.com. Pool fobs will not be issued to anyone other than the owner unless we receive your direct authorization in writing. Fobs will not be issued to renters without prior written authorization from the owner.
• Pool Fob distribution dates took place on several dates through out March and April. If you have not picked up your pool fob or requested to have it mailed, then you will not have access to the pool and will need to make arrangements with Rizzetta on how to obtain your pool fob. Our office is available via appointment only should you need to pick it up.
• Those that wish to request your pool fob be delivered by mail (USPS), please do so through response to this email communication and confirm the address in which you would like it mailed. You will be sent a distribution acknowledgement form to be completed electronically prior to your fob being mailed.
• Replacement pool fobs are not free of charge. The cost for replacement of lost pool fobs is $75.00. Should you sell your home, please return your fob to the Board or Rizzetta. This will ensure that your buyer is not charged for a pool fob. If you choose to sell your home and your fob is not returned, the new owner will be charged $75.00 for a pool fob
• If you have provided your information for mobile pass access, you will receive an email from Brivomobilepass@brivo.com. The email you receive will ask you to download the Brivo Mobile Pass app. You will need to follow the prompts. The initial email you received will also have a code at the bottom of the email in case you are having redeeming your mobile pass. Mobile passes are not transferrable so be sure that you gain access from the device in which you intend to use for mobile access. If you have provided your phone number and email on your signed distribution ackowledhemtn form and have not received an email from Brivo, please check your spam and junk folder. If you still are unable to locate the email, please feel free to contact my office and I will assist you directly.
• Replacement pool fob purchase instructions here.

It is your responsibility to obtain your pool fob, and to ensure it is present at your residence if your property is a rental, as the HOA will issue fobs only to owners or identified agents, not directly to renters or guests.